Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of the website operated by Regal Mechanical Services Pty Ltd (ABN 94 696 608 321, ACN 696 608 321) ("we", "us", "our", or "the Company") at regalmechanicalservicespty.online, as well as the provision of our mechanical services.

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or engage our services.

2. About Our Services

Regal Mechanical Services Pty Ltd provides mechanical services including, but not limited to:

• Heating, ventilation, and air conditioning (HVAC) installation, maintenance, and repair.
• Commercial and industrial plumbing services.
• Mechanical maintenance programs (preventative and reactive).
• Commercial and industrial fit-outs.
• Ventilation and refrigeration systems.

All services are provided in accordance with applicable Australian standards, building codes, and workplace health and safety regulations.

3. Quotations and Pricing

All quotations provided by Regal Mechanical Services are estimates based on the information available at the time of quoting and are valid for thirty (30) days unless otherwise stated in writing.

• Quotations are exclusive of GST unless otherwise stated.
• We reserve the right to adjust pricing if the scope of work changes, unforeseen site conditions are encountered, or material costs fluctuate significantly.
• Any variations to the agreed scope of work must be approved in writing by both parties before work proceeds.
• A quotation does not constitute a binding contract until accepted in writing by the client and acknowledged by Regal Mechanical Services.

4. Service Agreements and Contracts

Specific terms and conditions applicable to individual projects or service agreements will be outlined in separate contracts or proposals. In the event of any conflict between these general Terms and a specific service agreement, the specific service agreement shall prevail.

All service agreements are governed by the laws of Western Australia and the Commonwealth of Australia.

5. Payment Terms

• Payment terms will be specified in individual quotations, invoices, or service agreements.
• Unless otherwise agreed, invoices are payable within thirty (30) days of the date of invoice.
• We reserve the right to charge interest on overdue amounts at a rate of 2% per month (or the maximum rate permitted by law, whichever is lower) calculated from the due date until payment is received in full.
• We may require progress payments or deposits for larger projects, as specified in the relevant quotation or agreement.
• We reserve the right to suspend work if payments are not received by the agreed due dates.

6. Client Obligations

When engaging our services, you agree to:

• Provide accurate and complete information about the project requirements and site conditions.
• Ensure safe and reasonable access to the work site for our personnel and equipment.
• Obtain all necessary approvals, permits, and consents required for the work (unless otherwise agreed).
• Make timely decisions and provide approvals to avoid project delays.
• Make payments in accordance with agreed terms.
• Comply with all applicable workplace health and safety requirements.

7. Warranties and Guarantees

Regal Mechanical Services warrants that:

• All work will be performed in a professional and workmanlike manner in accordance with applicable Australian standards.
• Materials supplied by us will be of merchantable quality and fit for their intended purpose.
• Our personnel are appropriately qualified and licensed to perform the work.

Warranty periods for specific work or equipment will be detailed in the relevant quotation or service agreement. Manufacturer warranties on equipment and materials are passed through to the client where applicable.

Warranties do not cover damage resulting from misuse, neglect, unauthorised modifications, normal wear and tear, or failure to maintain equipment in accordance with manufacturer recommendations.

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim arising from or in connection with our services shall not exceed the total amount paid by the client for the specific services giving rise to the claim.
• We shall not be liable for any indirect, consequential, incidental, or special damages, including loss of profits, loss of revenue, business interruption, or loss of data, regardless of the cause of action.
• Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Australian Consumer Law or other applicable legislation.

9. Indemnification

You agree to indemnify and hold harmless Regal Mechanical Services Pty Ltd, its directors, officers, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from:

• Your breach of these Terms.
• Your negligence or wilful misconduct.
• Inaccurate or incomplete information provided by you.
• Your failure to comply with applicable laws or regulations.

10. Intellectual Property

All content on the regalmechanicalservicespty.online website, including text, graphics, logos, images, and software, is the property of Regal Mechanical Services Pty Ltd or its licensors and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

Any designs, drawings, or specifications created by Regal Mechanical Services in the course of providing services remain our intellectual property unless expressly transferred in writing.

11. Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorised access to any part of the website or its systems.
• Introduce viruses, malware, or other harmful code.
• Use automated tools to scrape, collect, or harvest data from the website.
• Interfere with or disrupt the operation of the website.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.

We reserve the right to restrict or terminate access to the website at our discretion without notice.

12. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, industrial disputes, supply chain disruptions, or utility failures. In such circumstances, we will use reasonable endeavours to minimise the impact and resume performance as soon as practicable.

13. Termination and Cancellation

• Either party may terminate a service agreement by providing written notice in accordance with the terms of the specific agreement.
• We reserve the right to terminate or suspend services immediately if the client breaches these Terms or a specific service agreement.
• Upon termination, the client shall pay for all work completed and materials supplied up to the date of termination, plus any reasonable costs incurred as a result of the termination.
• Cancellation of confirmed work may incur cancellation fees as outlined in the relevant quotation or agreement.

14. Dispute Resolution

In the event of a dispute arising from or in connection with these Terms or our services:

• The parties shall first attempt to resolve the dispute through good faith negotiation.
• If the dispute cannot be resolved through negotiation within fourteen (14) days, either party may refer the matter to mediation administered by a mutually agreed mediator in Western Australia.
• If mediation is unsuccessful, either party may pursue legal remedies through the courts of Western Australia.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of Western Australia and the Commonwealth of Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Western Australia for any disputes arising under or in connection with these Terms.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Regal Mechanical Services Pty Ltd regarding the subject matter herein and supersede all prior agreements, representations, and understandings.

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

19. Contact Us

If you have any questions about these Terms of Service, please contact us: