Privacy Policy

1. Introduction

Regal Mechanical Services Pty Ltd (ABN 94 696 608 321, ACN 696 608 321) ("we", "us", "our", or "the Company") is committed to protecting the privacy of individuals whose personal information we collect and handle. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website at regalmechanicalservicespty.online or engaging our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity information: Full name, job title, and company or organisation name.
• Contact information: Email address, phone number, postal address, and other contact details.
• Service-related information: Details about the services you request, project specifications, site addresses, and correspondence related to our work.
• Technical information: IP address, browser type and version, operating system, referring website, pages visited on our website, and time and date of visits.
• Financial information: Payment details, billing addresses, and invoicing information necessary to process payments for our services.
• Communication records: Records of correspondence between you and Regal Mechanical Services, including emails, phone call records, and form submissions.

3. How We Collect Information

We collect personal information through:

• Direct interactions when you contact us via our website, email (ceo@regalmechanicalservicespty.online), phone, or in person.
• Contact forms and enquiry forms submitted through our website.
• Quotation requests and service agreements.
• Automated technologies such as cookies and analytics tools when you visit our website.
• Third parties such as referral partners, subcontractors, or publicly available sources.

4. Purpose of Collection

We collect and use your personal information for the following purposes:

• To provide, manage, and deliver our mechanical services (including HVAC, plumbing, maintenance, and fit-outs).
• To respond to your enquiries and communicate with you about our services.
• To prepare and send quotations, invoices, and other business documentation.
• To manage our contractual obligations and business relationships.
• To comply with our legal and regulatory obligations.
• To improve our website, services, and customer experience.
• To send you relevant information about our services, where you have consented or where permitted by law.
• To protect our business interests, enforce our terms, and prevent fraud or illegal activity.

5. Disclosure of Information

We may disclose your personal information to:

• Service providers: Subcontractors, suppliers, and other third parties who assist us in delivering our services.
• Professional advisers: Accountants, auditors, lawyers, and insurers who provide professional services to us.
• Government authorities: Regulatory bodies, tax authorities, and law enforcement agencies where required by law.
• Business partners: Other contractors or trades involved in projects where disclosure is necessary for service delivery.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small data files stored on your device that help us understand how visitors use our website.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.

We may use third-party analytics services (such as Google Analytics) to collect and analyse website usage data. These services may collect information about your visits to our website in accordance with their own privacy policies.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Secure storage of electronic records with access controls and encryption where appropriate.
• Restricted access to personal information on a need-to-know basis.
• Regular review and updating of our security practices.
• Secure disposal of personal information that is no longer required.

While we take all reasonable precautions, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of your data.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

Financial and contractual records may be retained for a minimum of seven (7) years in accordance with Australian taxation and corporate law requirements.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate, incomplete, or outdated personal information.
• Complaint: Lodge a complaint if you believe we have breached the Australian Privacy Principles.
• Opt-out: Opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

10. Overseas Disclosure

We generally store and process personal information within Australia. If we need to disclose personal information to overseas recipients, we will take reasonable steps to ensure that the overseas recipient handles the information in accordance with the Australian Privacy Principles.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Complaints

If you believe that we have breached the Australian Privacy Principles or wish to make a complaint about how we handle your personal information, please contact us at the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us: